Customer Support 2- Hybrid - New York - New Jersey and Califonia

Broadridge•Chicago, IL

15d•$60,000 - $67,000•Hybrid

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is seeking a customer-focused and detail-oriented Customer Support Specialist to provide exceptional support to our clients and customers. In this role, you will serve as a primary point of contact for inquiries related to products, services, billing, account maintenance, and service requests. You will resolve customer issues efficiently while delivering a positive customer experience that reflects Broadridge's commitment to service excellence. The ideal candidate is an effective communicator with strong problem-solving skills, the ability to manage multiple priorities, and a passion for delivering outstanding customer support.

Requirements

High school diploma or GED required; Associate's or Bachelor's degree preferred.
2+ years of customer support, customer service, call center, or client service experience.
Excellent verbal and written communication skills.
Strong problem-solving, organizational, and time management abilities.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office and customer relationship management (CRM) systems.
Strong attention to detail and commitment to providing exceptional customer service.
Ability to work independently while collaborating effectively within a team.

Responsibilities

Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
Resolve questions related to billing, products, services, account maintenance, and service requests.
Research and troubleshoot customer issues, escalating complex matters when appropriate.
Accurately document customer interactions and resolutions within internal systems.
Partner with internal teams to ensure timely and effective issue resolution.
Maintain knowledge of Broadridge products, services, policies, and procedures.
Identify opportunities to improve the customer experience and recommend process enhancements.
Meet established service, quality, and productivity goals while delivering exceptional customer support.
Perform additional administrative and operational support activities as needed.