Customer Support Specialist

Cintas • Dayton, OH

17d • Onsite

About The Position

Cintas is seeking a Customer Support Specialist to identify and drive the execution of customer requirements and critical projects while supporting the sales and account management teams. Responsibilities include thorough data analysis and auditing with conclusions that contribute to decisions; internal and external communication that ensures accountability, execution and customer satisfaction; and critical project/process management and improvement involving multiple resources. The Customer Support Specialist promotes customer satisfaction, profit/sales growth and retention, compliance and process efficiencies.

Requirements

• High School Diploma/GED
• 1+ years' office experience
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) and intranet/internet
• Ability to travel up to 10%
• Valid driver's license

Nice To Haves

• Bachelor's degree in Business, Marketing or other relevant business discipline
• 1+ years' account/customer relationship management
• Proven experience in problem resolution with collaboration
• Proficiency with Microsoft Office Access and Contact Management system

Responsibilities

• Identify and drive the execution of customer requirements and critical projects
• Support sales and account management teams
• Perform thorough data analysis and auditing with conclusions that contribute to decisions
• Engage in internal and external communication that ensures accountability, execution and customer satisfaction
• Manage and improve critical projects/processes involving multiple resources
• Promote customer satisfaction, profit/sales growth and retention, compliance and process efficiencies

Benefits

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities
• Comprehensive and competitive medical, dental and vision benefits, with premiums below the national average
• Flexibility with four different medical plan options; one plan is offered at zero cost

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED