Customer Support Specialist

ESSEX FOOD INGREDIENTS INC•East Whiteland Township, PA

18d•Onsite

About The Position

We are currently looking for a motivated team player to join our team as a Customer Support Specialist. Customer Support Specialists process orders for our customers, respond to inquiries, and handle any issues that arise – following the order from start to finish. The ideal candidate is eager to contribute to the team's success and takes ownership to deliver quality results. Why Choose Essex? We offer a competitive salary and exceptional benefits package unmatched in the industry. We pride ourselves in a company culture that encourages ownership, assistance, growth, and doing the right thing – allowing you to be your best self. We are a stable, growing company and we know that our true strength is from our people. Enjoy a small company atmosphere with the resources of a larger company due to our network.

Requirements

High school diploma or GED required
Advanced attention to detail and accuracy in all work required

Nice To Haves

Knowledge and skills comparative to completion of a bachelor’s degree preferred
2-3 years of professional experience in a related field preferred

Responsibilities

Receives customer orders by phone, email, customer website or EDI.
Enters orders and data into system (Sage X3) for processing, including proper ship dates, locations, correct pricing, and freight carriers.
Confirms shipped orders and starts the invoicing process.
Receives, acknowledges, and documents customer complaints using the Customer Experience tool and takes necessary action to resolve issues.
Assists outside Sales Partners with customer inquiries and requests as needed.
Communicates across multiple departments to ensure smooth processing of customer orders including Purchasing, Sales, and the Warehouse.