(Native Dutch & English C1) Customer Support Specialist (Global, remote)

SupportYourApp

4h•Remote

About The Position

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as an Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Requirements

Native Dutch
Excellent English communication skills (at least C1 level for both spoken and written)
Experience in a customer-facing support role, ideally within a B2B or software environment
Strong communication skills and ability to manage customer expectations professionally
Structured and process-oriented approach to troubleshooting and ticket handling
Ability to investigate issues methodically and follow documented procedures to identify when issues should be escalated
Comfortable navigating complex software, settings, and configuration screens
Fast learner with the ability to master complex software products over time
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice To Haves

French communication skills (at least C1 level for both spoken and written)
Experience with ERP or accounting software such as Exact Globe, Exact Online, SAP, Odoo, or similar platforms
Basic bookkeeping or accounting knowledge, including invoicing, general ledger, and accounts payable/receivable concepts
Remote desktop support experience (Splashtop, TeamViewer, AnyDesk)
Experience with CRM systems
Basic SQL or database awareness
Familiarity with Peppol or electronic invoicing

Responsibilities

Deliver outstanding customer support via phone and email
Manage incoming tickets, investigate issues and ensure timely follow-ups
Provide first-level troubleshooting and escalate complex cases when needed
Guide customers through software workflows, settings and configuration screens using documented procedures
Support customers with how-to questions and common accounting workflows
Coordinate with internal specialists regarding escalated cases
Maintain accurate ticket documentation and contribute to knowledge base updates
Keep up with evolving tools, processes and product updates
Handle sensitive customer data with care and security
Maintain deep understanding of client solutions and meet KPI
Communicate with developers and cross-functional specialists

Benefits

Fixed schedule: Monday–Friday, 9am - 5pm, GMT+2
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements