Customer Support Specialist

TEKsystems • Wenonah, NJ

2d • $21 - $22 • Onsite

About The Position

We are seeking a Customer Support Specialist to support a local law office during a maternity leave. This temporary role will serve as the first point of contact for clients, managing inquiries, scheduling, and intake while providing a compassionate and professional experience to individuals seeking legal assistance.
This position is ideal for someone comfortable handling sensitive situations and who can communicate with empathy, patience, and professionalism.

Requirements

• Previous customer service, administrative, or office support experience
• Strong verbal and written communication skills
• Ability to handle emotionally sensitive client situations with empathy and patience
• Comfortable managing multiple tasks in a fast-paced, small-office environment
• Basic computer skills; experience with scheduling systems or intake documentation is a plus

Nice To Haves

• Basic computer skills; experience with scheduling systems or intake documentation is a plus

Responsibilities

• Serve as the first point of contact for client inquiries via phone and social media channels
• Complete client intake forms to accurately collect and validate information
• Schedule appointments and coordinate calendars for legal staff
• Perform initial qualification of clients for legal services
• Support basic social media posting and client engagement efforts
• Communicate clearly and effectively with clients and internal legal counsel
• Maintain confidentiality and professionalism at all times

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees