Customer Support Specialist

ACME ELECTRIC MOTOR INC•Grand Forks, ND

About The Position

Are you a friendly, people-oriented individual who values exceptional customer care? Do you embrace "The Golden Rule" of kindness and enjoy assisting customers with their tools and equipment needs? If you're looking for a company that treats its team like family, offers competitive compensation, benefits, and a path for career advancement, then consider joining Acme Tools in Grand Forks, ND as a Customer Support Specialist! About Acme Tools: Acme Tools was founded in 1948 and continues to be a family-owned operation with locations in North Dakota, Minnesota, and Iowa, including Acme Equipment and acmetools.com. We are one of the premier retailers of tools and equipment both in-store and online, and serve contractors, woodworkers and do–it–yourselfers with a wide selection of tools and equipment from all the major manufacturers. As a family-owned operation, we are employee centric, family-friendly, community involved, and growth minded. A DAY IN THE LIFE OF A CUSTOMER SUPPORT SPECIALIST In this role, your primary responsibilities will include answering incoming customer calls and emails, serving as a source of information on our product features and specifications, and efficiently processing order information. You will also play a crucial role in post-sale customer service, providing order status updates, tracking information, and facilitating returns when necessary. Collaborative communication with other departments and manufacturers to address customer inquiries and concerns is essential. Additionally, you'll be expected to stay up to date with the latest products carried by Acme Tools through team activities and vendor training, while also taking on other assigned tasks and opportunities as they arise.

Requirements

Prior customer service experience
Proficient in active listening, technical skills, and problem-solving
Strong communication skills, punctuality, and flexibility for occasional Saturday and overtime work.

Nice To Haves

Previous call center experience
Bonus points for tool and equipment industry knowledge

Responsibilities

Answering incoming customer calls and emails
Serving as a source of information on our product features and specifications
Efficiently processing order information
Providing order status updates, tracking information, and facilitating returns when necessary
Collaborative communication with other departments and manufacturers to address customer inquiries and concerns
Stay up to date with the latest products carried by Acme Tools through team activities and vendor training
Taking on other assigned tasks and opportunities as they arise

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume