Customer Support Specialist

Metrohm USA•Riverview, FL

1d•Hybrid

About The Position

Metrohm USA, the North American division of Metrohm AG (Herisau, Switzerland), is a global leader in high-precision laboratory instruments and chemical analysis solutions. We’re currently hiring a Customer Support Specialist to join our team in Riverview, FL. This is a hybrid position with approximately 3 days per week in the office, offering the opportunity to play a key role in delivering an exceptional B2B customer experience — not a call center environment. You’ll be the frontline support for internal and external customers, handling inquiries via phone, email, and chat.

Requirements

High school diploma or GED required; Associate’s degree preferred.
Minimum 2 years of B2B customer support experience (not retail or call center).
Strong communication skills (verbal and written).
Detail-oriented and tech-savvy — with Microsoft Excel proficiency.
Must pass background check, education/employment verification, and 10-panel drug screening (includes marijuana)

Nice To Haves

Experience with Zendesk or a ticketing system preferred.
Experience with Microsoft Dynamics or other CRM/ERP systems is a plus.
A customer-first mindset and the ability to manage multiple priorities.
Thrive in a fast-paced, back-office environment
Bring a proactive approach to problem-solving and follow-through
Are comfortable collaborating across departments
Can occasionally work overtime or adjust hours when needed
Are eager to learn and grow within a mission-driven company

Responsibilities

Process customer orders, quotes, shipping requests, returns, and escalations.
Work closely with Sales, Warehouse, Purchasing, and Product teams to support order accuracy and timely delivery.
Monitor open orders and proactively update stakeholders.
Assist customers with account setup and product/service inquiries.
Ensure high levels of satisfaction and productivity in a fast-paced, team-oriented environment.