Customer Support Specialist

Girl Scouts of North East Ohio • Macedonia, OH

1d • Hybrid

About The Position

The Customer Care Support Specialist is primarily responsible for data processing and interpretation in support of excellent customer engagement. The Specialist provides expedient and accurate support to their teammates and to customers, consistent with Girl Scouts of North East Ohio’s (GSNEO) expectation of providing the highest level of customer service while effectively attaining organizational goals.

Requirements

• High school diploma or equavalent and/or a combination of related work experience.
• 1-3 years of customer service and/or administrative experience.
• Ability to skillfully use a variety of questions and other active listening techniques to promote a robust discussion with members/customers and identify needs.
• Proven record of functioning as a self-starter who can work independently with minimal oversight and take initiative; demonstrated flexibility, adaptability, self-management, and organization, and a strong attention to detail.
• Ability to communicate the written and spoken word with tact, diplomacy, and/or authority when necessary (i.e. in person, verbal, written, phone, and/or via other electronic media); expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying.
• Demonstrated ability to anticipate issues, obstacles, or opportunities that may impact plans or actions; manage competing priorities and deadlines; establish courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.
• Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook; Demonstrated ability to learn and become proficient with other software, including but not limited to Salesforce, and flexibility to adapt to new processes.
• Excellent independent decision-making skills and strong resourcefulness
• Problem solving skills
• Organizational skills
• Ability to pay close attention to detail and maintain confidentiality
• Able to work under pressure of many priorities and deadlines
• Ability to work well as a part of a team
• Commitment to inclusiveness

Nice To Haves

• Knowledge of the Girl Scout movement preferred

Responsibilities

• Enhances the customer-centric environment in council facilities by delivering highest-quality service to both internal and external customers.
• Supports functions of a multi-channel contact center, directly assisting with the administration and assignment of incoming customer inquiries to enable faster response.
• As scheduled or assigned in assistance to the full Customer Services team, may periodically take the following actions: · Coordinate the opening and closing of assigned service center · Process incoming and outgoing mail · Complete bank deposit per council policy · Provide general “front desk” support, such as copying, equipment check out, and/or retail shop assistance.
• Periodic travel to local offices and flexible scheduling to help with council initiatives is required, such as recruitment efforts, volunteer or staff training, and cookie program support. This support could be in person or virtually.
• Any other duties as assigned to promote the successful implementation of GSNEO’s goals/objectives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees