Customer Support Specialist

Ingredion • Bridgewater, NJ

22h • Onsite

About The Position

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create. TITLE: Customer Support Specialist LOCATION: Bridgewater, NJ. R EPORTS TO : Manager, Customer Support, Starch Texturizers and PureCircle Workplace Type: Onsite Ingredion is hiring a Customer Support Specialist to manage customer queries and complaints received via telephone and / or email . You will also be asked to process orders, modifications, escalate complaints across several communication channels . To do well in this role you need to be able to remain calm when customers are frustrated and have experienc e using CRM platforms. What you will do: Customer service is the primary function but may include minimal selling or promotion of products or services by assessing needs and/or suggesting alternative products or services. Handles situations which may require adaptation of response or extensive research according to customer response. May require knowledge of the company, products, and/or services, and problem-solving skills. Impact and complexity are determined by the level of customer service and product knowledge and skills (advanced, experienced, entry level), type of calls attended, and problem solving (non-routine, routine, basic). What you will bring: Be Preferred - Ability to adapt to changing circumstances and resolve problems in a fast-paced environment, successfully coordinate and handle multiple tasks/activities simultaneously Everyone Belongs – Embrace diversity and proactively foster an inclusive work environment where each person is valued and feels inspired to contribute their best Innovate Boldly - Identify and implement process improvements within the team. Willingness to pursue a Lean Six Sigma or Lean Specialist certification. Strong detail orientation and business/math acumen, including ability to think critically, analyze problems, and advocate for fact-based solutions Owner’s Mindset – Takes personal responsibility to anticipate challenges, proactively search for opportunities, and make decisions that are in the best interest of the company Who you are: Bachelor’s Degree preferred or on the job excelled experience. 2-6 years of Customer Service / Support experience SAP, Salesforce and EDI experience preferred Microsoft Office experience and comfort – Word, Excel, Power BI. Why Join Ingredion? Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive . Create the future with us and enjoy: Total Rewards Package – Competitive salary and performance- based pay recognizing your contributions to our success. Comprehensive Benefits & Wellness Support – Health, long-term savings , and resources for your physical , mental, and emotional well-being. Flexible Work Arrangements – We value flexibility to support you both professionally and personally. Career Growth – Learning, training, and development opportunities, including tuition reimbursement. Employee Recognition Program – A culture of real-time appreciation , with personalized recognition rewards globally. Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel. #LI-JV1 #LI-ONSITE We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect. Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs. Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey. Relocation Available: No Pay Range: $58,700.00-$78,300.00 Annual This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any). Incentive Compensation: As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus. Benefits: Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.

Requirements

• ability to remain calm when customers are frustrated
• experience using CRM platforms
• knowledge of the company, products, and/or services, and problem-solving skills
• 2-6 years of Customer Service / Support experience
• Microsoft Office experience and comfort – Word, Excel, Power BI

Nice To Haves

• Ability to adapt to changing circumstances and resolve problems in a fast-paced environment, successfully coordinate and handle multiple tasks/activities simultaneously
• Embrace diversity and proactively foster an inclusive work environment where each person is valued and feels inspired to contribute their best
• Identify and implement process improvements within the team.
• Willingness to pursue a Lean Six Sigma or Lean Specialist certification.
• Strong detail orientation and business/math acumen, including ability to think critically, analyze problems, and advocate for fact-based solutions
• Takes personal responsibility to anticipate challenges, proactively search for opportunities, and make decisions that are in the best interest of the company
• Bachelor’s Degree preferred or on the job excelled experience.
• SAP, Salesforce and EDI experience preferred

Responsibilities

• manage customer queries and complaints received via telephone and / or email
• process orders, modifications, escalate complaints across several communication channels
• Customer service is the primary function but may include minimal selling or promotion of products or services by assessing needs and/or suggesting alternative products or services.
• Handles situations which may require adaptation of response or extensive research according to customer response.

Benefits

• Competitive salary and performance- based pay recognizing your contributions to our success.
• Health, long-term savings , and resources for your physical , mental, and emotional well-being.
• Flexible Work Arrangements – We value flexibility to support you both professionally and personally.
• Learning, training, and development opportunities, including tuition reimbursement.
• A culture of real-time appreciation , with personalized recognition rewards globally.
• Provides exclusive discounts on everyday products, services, and travel.
• medical, dental and vision coverage
• 401(k) plan with an competitive company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees