Customer Support Specialist (Seasonal)
About The Position
This seasonal role is designed for experienced, customer-focused professionals—ideally those familiar with Carnegie Learning systems and workflows—who can quickly contribute in a structured, fast-paced environment. Rather than traditional high-volume case handling, this role focuses on triaging incoming requests, supporting licensing workflows, and improving internal systems and content to enhance overall efficiency and customer outcomes. Seasonal team members will operate as flexible contributors, supporting peak demand while also driving behind-the-scenes improvements that reduce future customer effort.
Requirements
- High school diploma or equivalent required
- 0–2 years of relevant experience in customer service, support, or a related field
- Possesses basic knowledge of customer service practices and general troubleshooting approaches
- Strong written and verbal communication skills
- Ability to quickly assess, organize, and route information accurately
- High attention to detail and comfort working within structured processes
- Strong problem-solving skills with a focus on efficiency and clarity
- A collaborative mindset and willingness to flex across different types of work
Nice To Haves
- Associate’s or bachelor’s degree preferred
- Experience with CRM systems (e.g., Salesforce) and workforce management tools
- Former experience working on the Carnegie Learning Customer Support Team highly preferred
Responsibilities
- Triage and route incoming cases by gathering key details, adding context, and ensuring efficient handoff to appropriate teams
- Provide first-level support via chat and email for structured, lower-complexity inquiries
- Support licensing and activation workflows, including account setup and issue resolution
- Assist with administrative tasks such as account vetting, case tagging, and system updates
- Contribute to Help Center and documentation improvements, including reviewing and updating existing content
- Identify trends or gaps in support processes and escalate opportunities for improvement
- Collaborate with full-time team members to support peak coverage and ensure a seamless customer experience
Benefits
- Free access to CL products for employees and their children
- Quarterly Wellness Incentives
- Monthly employee activities + recognition program
- Employee Allyship Groups (EAGs)
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
