Customer Support Specialist

Servbank, sb Inc. • Oswego, IL

7d • $36,300 - $42,500

About The Position

We are seeking a professional and customer-focused Customer Support Specialist to support routine client requests through various client communication including calls, chats, or emails. This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate demonstrates a strong commitment to customer satisfaction, attention to detail, and the ability to multitask in a fast-paced environment.

Requirements

• Previous experience in customer service or banking preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Proficient with computer systems and customer management software.

Responsibilities

• Respond to client inquiries and resolve issues efficiently via phone, email, and online channels.
• Serve as the first point of contact for clients, providing accurate information about banking products and services.
• Manage and prioritize the phone support queue to ensure timely assistance.
• Document client interactions and follow up on unresolved cases to ensure satisfactory resolutions.
• Collaborate with internal departments to address complex client needs and escalate issues as necessary.
• Troubleshoot, research, respond, and provide training on customer service technology and related issues.
• Manage resolution of client needs by identifying and coordinating appropriate bank resources; partner with internal departments to ensure client needs are met and issues are followed through to resolution.
• Maintain up-to-date knowledge of banking policies, procedures, and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed