At-Will Contract Customer Support Specialist - WY State Parks HQ 2026-01429

State of Wyoming • Cheyenne, WY

4d • Onsite

About The Position

Join a team where we literally sell fun for a living! Wyo Parks is seeking an At-Will Contract Customer Support Specialist to serve as the front-line face of our Headquarters and a key member of the Visitor Services team. From managing permit sales to mastering our campsite reservation system, you'll help visitors plan their Wyoming adventures every day. We are offering an employment contract of up to two years. Want to learn more about our team and the Agency? Have a look at our reservation website at ReserveWyoming.gov , then check out @wyoparks on YouTube and Facebook to see what makes this a great place to work and serve our citizens and visitors.

Requirements

• Ability to remain professional, patient, and friendly, even during busy "peak" seasons or when handling difficult calls.
• Ability to convey information clearly to a variety of audiences, from out-of-state tourists to internal park staff.
• Ability to learn a web-based reservation system and perform basic data entry with accuracy.
• Ability to follow checklists, maintain a tidy front-desk area, and manage multiple small tasks (like phones and walk-ins) simultaneously.
• A "can-do" attitude and the ability to find answers to common park questions using provided resources.
• Ability to remain calm and empathetic when handling complaints, seeing complaints as opportunities.
• Skilled at turning a "tough" phone call into a positive experience that keeps visitors coming back to our parks.
• Ability to remain in a stationary position (sitting or standing) at the front reception desk for extended periods while assisting walk-in customers and answering phones.
• Requires frequent movement between the workstation and the front service counter to assist walk-in customers. Includes regular trips to storage areas and mail rooms, which may require navigating different floors of the building.
• Ability to operate a computer, multi-line phone system, and credit card processing equipment.
• Ability to read computer screens, maps, and identification documents (for permit sales) to ensure accuracy in data entry, with or without accommodation.
• Occasional lifting or moving of office supplies, boxes of park maps, or permit books (typically under 20 lbs), with or without accommodation.

Nice To Haves

• Background in retail, hospitality, or office support.
• Enjoy high-volume interaction with the public.
• Punctual, dependable, and comfortable being the "hub" of a busy office.

Responsibilities

• Serve as the first point of contact for Wyo Parks, acting as the welcoming face for fourth-floor walk-ins and the friendly voice answering the main HQ phone line.
• Assist walk-in customers with purchasing park permits and provide basic, helpful information about our parks and sites to help them plan their visit.
• Act as a brand ambassador during difficult conversations, turning frustrated visitors into lifelong fans of Wyo Parks by providing empathetic, professional, and solution-oriented service.
• Direct calls and visitors to the right person or department efficiently by learning "who does what" at HQ.
• Provide "extra set of hands" support to the Visitor Services team, including simple data entry, filing, and helping with basic updates to reservation records.
• Serve as a helpful resource for callers who need assistance navigating the campsite reservation website, guiding them through the basics of booking their stay.
• Assist at special park events, support programs like Parks for Patriots, and gain first-hand experience of the locations customers book.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed