Customer Support Specialist, Insurance Sales (Contract)
About The Position
As a fully licensed Customer Support Specialist at Federated Insurance, you play a key role in supporting our commercial micro‑business clients and delivering the exceptional service we’re known for. Reporting to the Sales division, you’re often the first point of contact - providing clear guidance, resolving questions, and ensuring every interaction is a positive experience. In this role, you’ll balance client service and internal sales responsibilities, handling policy changes, certificates, and new business opportunities while working closely with teams across Underwriting, Billing, Risk Services, and Claims. Using multiple systems and tools, you’ll help ensure our clients receive efficient, accurate, and seamless support.
Requirements
- An active Level 1 General Insurance license (or the ability to obtain one quickly)
- 3+ years of experience in insurance, customer service, or a related field
- Experience handling policy changes, client inquiries, and service requests
- Strong computer skills, including working knowledge of Microsoft Office
Responsibilities
- Delivering friendly, professional service through phone‑based client interactions
- Communicating clearly and confidently with both clients and internal partners
- Managing multiple tasks and systems with confidence and accuracy
- Staying organized and detail‑focused in a high‑volume environment
- Adapting quickly during periods of change and tight timelines
- Collaborating with teammates and internal partners
- Handling policy changes, certificates, and new business opportunities
- Providing clear guidance and resolving client questions
- Ensuring efficient, accurate, and seamless client support
Benefits
- Hybrid work
- Competitive compensation with a strong base salary
- Flexible, balanced work environment
- Access to a wide range of internal and external professional development resources
- Opportunities to build new skills and expand expertise
- Donation matching
- Team volunteer days
- Commitment to pay transparency and fairness
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
