Customer Support Specialist

Ballston Spa National Bank • Town of Milton, NY

1d • Onsite

About The Position

Ballston Spa National Bank (BSNB), established in 1838, is a nationally recognized community bank providing financial solutions to businesses, individuals, and families in the greater Capital Region and beyond through thirteen full-service banking offices and digital services. BSNB is looking to hire a Customer Support Specialist to join its growing Customer Support Operations department. This role involves providing support to the department, handling a large volume of inbound customer calls, and completing necessary follow-ups. The specialist will assist branches with customer inquiries, build positive relationships, and identify opportunities based on customer needs and BSNB's product suite. Key responsibilities also include responding to internal support tickets related to cash management servicing and conducting daily and weekly reviews of customer activity with a focus on fraud prevention. The ideal candidate is friendly, patient, and committed to providing exceptional customer service, going above and beyond for customers. BSNB is committed to staff development, recognizing individual contributions, and fostering a close-knit team environment, and is named one of the Best Places to Work.

Requirements

• High school diploma or GED required
• One year prior customer service experience required
• Must have data entry and keyboard experience
• Working knowledge of spreadsheet and word processing applications

Nice To Haves

• One year prior banking experience preferred

Responsibilities

• Provide support to the Customer Support Operations department
• Handle a large volume of inbound calls in a timely manner
• Complete customer follow-up as necessary
• Support branches in providing assistance with customer inquiries
• Build positive relationships
• Identify opportunities based on customer needs and BSNB's existing product suite
• Respond to support tickets through the internal system regarding cash management servicing needs
• Complete daily and weekly reviews of customer activity with a focus on fraud prevention
• Provide exceptional customer service

Benefits

• Competitive pay
• Great benefits
• 401(k) plan with a company match
• Pro-rated paid time off (PTO) based on the regular schedule
• Staff development
• Recognition and celebration of individual contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees