Customer Support Specialist- Wellness Space

Millennium Systems International • , (Multiple States)

7d • $39,000 - $40,000 • Remote

About The Position

Millennium Systems International is seeking an experienced, energized, and enthusiastic Customer Support Specialist to join their team. This is an early career role with significant growth potential in the wellness space. The company, founded in 1987, provides management software and tools to the beauty and wellness industry and is recognized as a Top Workplace in NJ, including Top Technology and Top Remote Workplace awards. This full-time, hourly, non-exempt position is remote and offers formal training. New graduates are welcome. The role requires strong customer interaction, problem-solving abilities, and adaptability in a fast-paced environment.

Requirements

• Bachelor’s degree or Associates Degree preferred
• Reliable Internet Service Provider
• Excellent communication skills
• 0- 5 years exp in customer service-related role
• Tech savvy
• Salesforce exp a plus!
• Passion for technology and helping people
• Strong verbal and written communication skills
• Excellent communication skills with the ability to build quick rapport
• A people person. Must be able to control a conversation and be personable
• Enjoy working directly with customers in a fast-paced environment
• Logical, analytical, and problem-solving skills
• Ability to learn new software/ hardware and adapt to changes in technology
• A self-starter that can work independently and as a team member
• Ability to multi-task
• Has great time management skills
• Candidates must reside in the U.S.

Nice To Haves

• Beauty Industry Knowledge a plus
• Salesforce exp a plus!

Responsibilities

• Handle client inquiries by gathering information through inquisitive questioning to identify the nature of the problem.
• Troubleshoot product and training related questions.
• Provide support and training to clients via phone, email, and live chat.
• Utilize active listening skills to understand and advocate for customer needs.
• Document issues in Salesforce and offer resolutions to ensure client success.
• Stay up-to-date on Meevo product knowledge and internal business processes.
• Understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.

Benefits

• Paid Time Off (PTO) and Holidays (3 weeks PTO, 10 paid holidays, 5 paid sick days, 1 personal day)
• Medical, Dental, and Vision Benefits (subsidized)
• Life Insurance (fully covered by company)
• Accidental Death & Dismemberment (AD&D) (fully covered by company)
• Long-Term and Short-Term Disability Insurance (Long-Term Disability fully covered by company)
• 401(k) Retirement Plan with 100% match on up to 4% of contributions
• Learning & Development Opportunities (unlimited access to Udemy’s online courses)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree