Customer Support Specialist
Acclaim Health•Oakville, ON
•CA$21 - CA$22•Onsite
About The Position
Acclaim Health announces the availability of one (1) Regular Part-Time Customer Support Specialist position working in the Speers Road office in the Private Care and Customer Support department. This position requires the individual to be available to work a minimum of 2 shifts per week and every other weekend. Shift times may vary, During the week you may be asked to work 4pm - 8pm or 4pm-11pm. On the weekends, shift times vary from 7am-3pm, 12pm-8pm or 3pm-11pm.
Requirements
- Minimum 1 to 2 years office and customer service experience
- One year Community College, Business Administration Program or equivalent.
- Strong communication and interpersonal skills.
- Effective listening skills.
- Working knowledge of Microsoft Office and AlayaCare.
- Knowledge of the organization and services.
- Good organizational skills.
- Proven ability to multi-task and meet deadlines.
- Demonstrated ability to work independently and collaboratively as a team member.
- Must be legally eligible to work in Canada
Responsibilities
- Responds to all incoming telephone calls and provides information
- Resolves service issues by clarifying the customer’s complaint; determining the cause of the issue; selecting and explaining the best solution to reach a resolution and expediting correction or adjustment
- Reroutes unresolved calls to the most appropriate person and/or department of Acclaim Health
- Updates client notes in AlayaCare as required
- Processes patient/client cancellations and communicates to the appropriate team member or department
- Processes (Community Clinics only) appointment time changes as required in AlayaCare
- Initiates Private Care Referral Form in AlayaCare and schedules initial Private Care visit with Manager, Private Care
- Communicates effectively with all members of the health care team, LHIN and other external care partners
- Communicates complex patient/client information and situations to the appropriate Supervisor/Manager
- Effectively communicates changes and/or information to team members
- Updates client information into the electronic health record in AlayaCare
- Maintains an accurate and confidential filing system
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
