Medical Billing Customer Support 1st SHIFT REMOTE

Rotech Healthcare Inc.•Murray, KY

20h•Remote

About The Position

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Support Specialist for its CPAP Centralized Care Team. This fully remote, patient-focused role serves as a first point of contact for new patients and supports accurate intake, insurance verification, and coordination of respiratory therapy services. The position is remote from the first day and applicants must live within the United States. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time, with starting pay of $15.25 and an opportunity for a quarterly bonus. The specialist supports patients, referral sources, and internal teams; coordinates order fulfillment with field locations; and helps ensure timely service delivery. The role also includes educating patients about products and services, including CPAP therapy, maintaining compliance with insurance and regulatory requirements, and completing quality checks on documentation. The employee works with proprietary systems, including eIntake and IMBS, and is expected to work independently in a remote environment. Employment is contingent on a background check, and may also require a drug screen, healthcare facility credentialing, or a valid driver’s license with a clean driving record when applicable. Reasonable accommodations may be made for individuals with disabilities. Duties may change and may include other assigned responsibilities.

Requirements

High school diploma or GED equivalent.
Accurately perform simple mathematical calculations.
Effectively communicate in English, orally and in writing.
Interpret verbal, non-verbal, written, listening, and visual communications.
Maintain confidentiality, discretion, and caution when handling sensitive information.
Multitask while maintaining attention to detail.
Demonstrate self-motivation, organization, time management, and deductive problem-solving skills.
Work independently and as part of a team.
Employment is contingent on a company-wide background check; results are assessed individually and are not used automatically to disqualify individuals.
When applicable, employment may require a drug screen, compliance with a healthcare facility credentialing process, and a valid driver’s license in the state of residence with a clean driving record.

Nice To Haves

Experience with medical equipment.
Experience with medical billing practices and billing reimbursement.
Experience in healthcare administration, patient intake, or insurance verification.
One year of related work experience.
Knowledge of medical terminology.

Responsibilities

Conduct patient satisfaction calls and act as a patient advocate to resolve concerns.
Coordinate order fulfillment with field locations and ensure timely service delivery.
Educate patients on products and services, including CPAP therapy.
Maintain compliance with Medicare, Medicaid, and private insurance regulations.
Manage new order intake and ensure accuracy in clinical, billing, and care-related documentation.
Perform quality assurance checks to meet documentation and medical necessity standards.
Serve as the first line of support for patients, referral sources, and internal teams.
Verify insurance eligibility and obtain authorization for services and equipment.
Use proprietary systems, including eIntake and IMBS, to manage patient records.
Work independently in a remote environment.
Perform other duties as assigned.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Bonus and incentive opportunities.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.