Remote: Customer Support Specialist

Thrive Communities•Millcreek, PA

2d•Remote

About The Position

Thrive Communities LLC is seeking a remote support specialist to provide responsive, professional assistance to residents, prospective residents, vendors, property teams, and internal departments. The role is the first point of contact for inquiries and supports service requests, recordkeeping, and daily operations. The specialist helps provide a positive service experience, keeps accurate records, coordinates requests through completion, and refers complex issues to the appropriate departments. The position requires someone organized, comfortable multitasking, and able to work independently in a remote environment while collaborating with a distributed team.

Requirements

High school diploma, GED, or equivalent.
At least one year of experience in customer service, administrative support, resident services, operations support, scheduling, or a related field.
Excellent written and verbal communication skills.
Strong organizational, time-management, and multitasking skills.
Attention to detail and commitment to accuracy.
Experience with Microsoft Office Suite, Google Workspace, and web-based business applications.
Reliable high-speed internet connection and a dedicated work area.
Ability to work independently, take initiative, and connect with a remote team.

Nice To Haves

Associate of Arts or Bachelor of Arts degree.
Experience in property management, multifamily housing, resident services, hospitality, customer assistance, or a related business.
Experience using CRM, ticketing, property management, or customer service software.
Experience working with remote or distributed teams.
Strong dispute-resolution and problem-solving skills.

Responsibilities

Respond to resident, customer, and vendor inquiries by telephone, email, and online communication channels.
Provide timely, professional, service-oriented assistance with service inquiries, account questions, scheduling, and general needs.
Communicate clearly and transparently, and refer difficult or specialized issues to the appropriate departments.
Coordinate and track service requests from initiation through completion.
Schedule appointments and update residents and property teams on service requests.
Liaise with internal departments and service suppliers to support timely follow-up.
Maintain service histories and track open requests.
Support business processes that improve service delivery and resident satisfaction.
Maintain accurate resident, vendor, and service records and keep company systems up to date.
Perform data entry, records management, administrative support, and reporting for support activities.
Follow company policies, practices, and data privacy standards.
Work with property management teams and internal departments, and participate in team meetings, training, and professional development.
Identify opportunities to improve processes and service quality, and contribute to a collaborative service culture.
Provide a strong resident and client experience, maintain accurate records, troubleshoot issues proactively, and meet productivity, quality, service, and team-support objectives.