Customer Support Specialist (Remote)

Traveling with Tasha • Chicago, IL

16h • Remote

About The Position

We are hiring a remote Customer Support Specialist in the Chicago area to assist clients with travel-related inquiries, planning coordination, and reservation support. The role focuses on clear communication and attention to detail to ensure a seamless client experience. The specialist serves as a primary point of contact, helping clients with questions, coordinating travel arrangements, and providing ongoing support before, during, and after travel. Prior travel or customer service experience is helpful but not required.

This independent contractor opportunity offers flexible remote work, training, tools, and mentorship. Candidates should be authorized to work in their country of residence.

Requirements

• Strong communication and interpersonal skills.
• Ability to stay organized and manage multiple client requests.
• Comfortable working independently in a remote environment.
• Attention to detail and a problem-solving mindset.
• Basic computer and internet navigation skills.
• Candidates must be authorized to work in their country of residence.

Nice To Haves

• Customer service, hospitality, or travel experience is helpful but not required.
• Interest in travel, hospitality, or event planning.
• Enjoy helping others and creating positive experiences.
• Self-motivated and dependable.
• Interest in a flexible opportunity that can grow over time.

Responsibilities

• Serve as a main point of contact for client communication via email, phone, and messaging.
• Assist clients with planning and organizing travel arrangements, including accommodations, cruises, and vacation packages.
• Respond to inquiries with accurate, timely, and helpful information.
• Support clients with reservation coordination, confirmations, and itinerary updates.
• Research destinations, resorts, and travel options to match client preferences.
• Maintain organized records of client details and bookings.
• Provide pre-travel guidance and follow-up support after trips.
• Collaborate with suppliers and booking platforms to ensure accuracy and quality service.

Benefits

• Flexible remote schedule.
• Access to training, tools, and ongoing mentorship.
• Supportive team environment.
• Opportunity to build professional skills in customer relations and travel planning.
• Performance-based earning potential with no cap.

What This Job Offers

• Education Level: No Education Listed