Customer Support Specialist – Chesapeake, VA

GOGcG • Chesapeake, VA

1d • Onsite

About The Position

Seacoast, a GCG Company, is seeking Customer Support Specialists to join their Customer Support team. This role is ideal for individuals who thrive in a fast-paced, business-to-business environment where collaboration and communication are key to success, and who take pride in delivering exceptional customer experiences. As a Customer Support Specialist, you will work collaboratively with internal partners to provide best-in-class support for customers across the division. Your responsibilities will include onboarding new customers and managing day-to-day customer activities such as customer orders, presale inquiries, and post-sale transactions to ensure customer satisfaction. This is an opportunity to apply excellent customer service and communication skills, along with exceptional order management capabilities.

Requirements

• 3+ year of Customer Service / Support experience within a business-to-business environment
• High School Degree or Equivalent required
• Proficiency with Microsoft Office suite
• Proficiency using an ERP system
• Ability to work effectively under pressure in a deadline-driven environment
• Professional verbal and written communication and listening skills
• Ability to communicate with a diverse population of people
• Ability to work in a team environment
• Ability to think critically and analyze issues based on data

Nice To Haves

• Expereince working with government, maritime, shipyard, shipbuilding, or industrial accounts preferred
• Bachelor’s Degree preferred

Responsibilities

• Onboard all new customers
• Respond to all customer inquiries with a sense of urgency and first contact resolution
• Process quotes and orders in the ERP system
• Process RFQ’s and RMA’s, follow to completion
• Runs order reports and works with customers to manage appropriate expectations and proactively resolve problems
• Actively participate in opportunities to improve individual knowledge of the company, products, markets, and systems
• Use continuous improvement methodology and internal and external resources to enhance customer experience and drive process efficiency
• Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved
• Work toward and contributes to the success of all individual and team goals/metrics
• Support phone coverage as needed
• Perform other duties

Benefits

• Competitive hourly pay
• Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO)
• Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
• Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave
• Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access
• Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED