Customer Support Specialist - Green Filing

InfoTrack US

3d • $18 - $32 • Remote

About The Position

As a Customer Support Specialist for Green Filing, you’ll play a key role in assisting customers and addressing their inquiries—primarily through chat, as well as email and phone by leveraging all available resources. We’re looking for someone who is reliable, quick to learn, and able to multitask effectively. If you enjoy helping people and can remain graceful under pressure, this role is a great fit for you! You'll be part of a supportive team dedicated to educating, empowering, and advocating for our customers. Strong communication skills—both written and verbal—are essential, with an emphasis on active listening and problem-solving to ensure efficient and effective resolution of inquiries. We value individuals who are coachable, curious, and always looking for ways to grow—both personally and as part of a team. Empathy and a customer-first mindset are at the heart of what we do, and we’re looking for someone who can bring patience, attentiveness, and a passion for customer care to every interaction. This is a remote role based in Pacific or Mountain Time.

Requirements

• 2+ years in customer support
• Proficiency with Microsoft Office and Google Suite and ability to quickly learn new software.
• Strong written and verbal communication, interpersonal skills, and ability to collaborate across teams
• Critical thinker, self-motivated, and comfortable in a fast-paced, evolving environment.
• Committed to delivering an exceptional customer experience through trust-building, empathy, and best practices.
• Strong time management, ability to leverage technology for organization and automation.

Nice To Haves

• Legal services, or litigation support experience is preferred.

Responsibilities

• Assist customers via phone, email, and chat by guiding them through product processes and resolving issues efficiently.
• Provide feedback to improve support materials, tools, and processes.
• De-escalate distressed customers and ensure timely, effective resolutions.
• Deliver clear, professional communication with strong comprehension and problem-solving skills.
• Work collaboratively with teammates and leadership, remaining open to coaching and feedback.
• Advocate for customers by sharing insights to improve products and services.
• Use available tools and resources to enhance customer experience and meet performance goals.
• Stay accountable for personal growth, training, and continuous improvement.
• Adhere to schedules, policies, and performance expectations, ensuring efficient call management and service delivery.
• Engage in team meetings, contribute ideas, and support new team members as needed.
• Foster a positive, solutions-oriented work environment by providing feedback and recognizing team achievements.
• Align daily work with company values, engagement initiatives, and a culture of collaboration and celebration.

Benefits

• 401(k) Match
• Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• “Be Me Time” off for mental health, re-charging, volunteering
• Matching Gift Program
• Monthly Internet Stipend for Remote Employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed