Customer Support Specialist

Career Hub • Capon Bridge, WV

1d • Remote

About The Position

Parimatch is an online entertainment company with over 30 years of experience, creating digital experiences where sports, culture, and technology intersect. With a global team of over 4,000 professionals across 15+ countries, Parimatch operates as a performance-driven ecosystem that values smart engineering and style.

Requirements

• Language proficiency: English — B1+, Ukrainian and Russian - fluent
• Strong written communication skills with attention to clarity and tone
• Customer-oriented mindset with a high level of empathy and stress resilience
• Responsibility, accuracy, and the ability to stay focused in a dynamic environment
• Confident basic computer skills and the ability to quickly adapt to new systems
• Availability to work from a personal laptop during the first two weeks of training

Responsibilities

• Provide customer support via live chat, instant messengers, and email, ensuring timely and accurate assistance
• Handle customer requests and issues with a strong focus on service quality and user experience
• Learn and confidently apply product knowledge, internal procedures, and support guidelines in daily work
• Collaborate with internal teams to resolve customer cases and operational issues
• Maintain a professional and customer-centric approach in all interactions
• Be ready to work night shifts as part of a rotating schedule

Benefits

• Vacation
• Sick Leave Allowance
• Benefits Model: Your budget, your rules – spend it where it counts. Day one, it’s yours. No waiting, no barriers.
• Training Balance: Learn fast. Grow faster. Upskill, stay ahead, and keep your edge sharp.
• Team Building: Stronger together. We connect, compete, and celebrate – great teams don’t happen by accident.
• Generation Program: Focused on boosting the potential of children within our families.
• Work & Fun Balance: Driven at work, alive beyond it. Events, surprises, and shared moments keep our spirit high and our energy unstoppable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed