Customer Support Specialist
About The Position
Baker Water Systems is seeking a motivated, growth-minded Customer Success Specialist – Technical/Sales Growth Track to join our team. This role is ideal for an early-career professional or recent graduate who is eager to build a long-term career in customer success, sales support, and technical product knowledge within a manufacturing environment. This position will play an important role in supporting our customers through order entry, quoting, inbound and outbound communication, pricing and availability support, and cross-functional coordination. Over time, this individual will be developed into a higher-level role with increasing responsibility, including more technical product support, customer account engagement, and leadership opportunity. This is a strong opportunity for someone who enjoys communication, problem-solving, teamwork, and learning how a business operates from the inside out.
Requirements
- Strong communication and organizational skills
- A positive attitude and willingness to learn
- Interest in customer success, sales support, and business operations
- Ability to manage multiple priorities and stay detail-oriented
- Leadership potential and interest in future growth
- Associate’s degree preferred in sales, business, marketing, communications, management, or a related field; relevant experience will also be considered
- Strong written and verbal communication skills
- Strong organizational skills and attention to detail
- Comfortable speaking with customers by phone and email
- Ability to manage multiple priorities and follow through on tasks
- Positive attitude and willingness to learn
- Strong problem-solving and teamwork skills
- Interest in developing technical product knowledge over time
Nice To Haves
- Interest in future leadership or higher-level responsibilities preferred
- Experience with CRM, ERP, Microsoft Office, or customer support systems is a plus, but not required
- Eager to learn and grow within the company
- Comfortable in a fast-paced environment
- Professional, dependable, and proactive curious and coachable
- Interested in building a long-term career path, not just taking a job
Responsibilities
- Enter and manage customer orders accurately and efficiently
- Prepare quotes and follow up on open quote opportunities
- Handle inbound customer calls and emails in a professional and timely manner
- Make outbound calls for quote follow-up, order follow-up, and customer outreach
- Communicate pricing, availability, and order status to customers
- Coordinate internally with Sales, Operations, Shipping, Planning, and other departments
- Maintain accurate customer records and activity in company systems
- Support a paperless, organized workflow with strong attention to detail
- Help ensure a high-quality customer experience through timely communication and follow-through
- Learn Baker Water Systems products, processes, and customer needs over time
- Grow into more technical and advanced customer support responsibilities
- Demonstrate initiative, ownership, and leadership potential as part of long-term development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
