Customer Support Specialist

Serenity Mental Health Centers•Queen Creek, AZ

9d•Onsite

About The Position

Serenity is seeking Customer Support Specialists to provide one-on-one support to individuals participating in a structured program aimed at building positive habits, motivation, and meaningful progress. This role involves being a reliable point of contact, ensuring a smooth, supportive, and encouraging experience for each participant. The position is ideal for individuals with people-focused backgrounds such as customer service, hospitality, retail, education, or caregiving, who enjoy helping others and creating positive experiences. No specialized experience is required as full paid training is provided. Serenity is a growing organization dedicated to empowering individuals through innovative tools, structured programs, and a people-first approach, fostering confidence, positive habits, and lasting change.

Requirements

2+ years of full-time professional experience (any industry)
Clear and professional communication skills, both verbal and written
Strong interpersonal skills with patience and empathy
Reliable, punctual, and open to coaching and feedback
Authorized to work in the United States
Ability to pass a background check and drug screening

Responsibilities

Provide one-on-one support to individuals during scheduled sessions
Operate and monitor specialized program tools and technology (training provided)
Encourage participants using positive practices such as journaling, goal setting, and reflection
Maintain accurate session notes and share updates with team members
Help create a welcoming, respectful environment where people feel comfortable and supported