Customer Support Specialist

Viaflex•Sioux Falls, SD

14d•Hybrid

About The Position

Provide service to internal and external customers to support sales for the division. This role involves promoting and maintaining the highest possible customer relationship and satisfaction, following up on customer questions, requests, and issues in a timely manner, and working closely with internal teams and customers to assist with all aspects of processing the order. The specialist will also prepare price quotes, generate and/or verify pricing, discounts, and terms of the order, and handle warranty claims and credits per division policy. Additionally, they will keep internal teams informed of competitive information, initiate requests for product samples and/or sales literature, and stay informed of new developments in the sales profession. The role requires demonstrating Viaflex Team Member Values, performing comparable duties as needed, and learning, understanding, and promoting the division’s quality management system in accordance with ISO standards.

Requirements

Bachelor’s degree in business or related field.
2-3 years related experience preferred; or equivalent combination of education and experience.
Capability to build and maintain relationships that establish trust and create value.
Sharp perception of verbal and communication skills, providing enhancement of sales abilities.
Effectively communicate in clear and professional manner, both verbally and written.
Ability to consider the client, competitors, and Viaflex to evaluate opportunities.
Aptitude to create value propositions to address the client’s needs, both known and unknown.
Proficient with computers, including Microsoft Office programs.
Strong organizational, multi-tasking, and time management skills.
Team player who is self-motivated and has ability to work with minimal supervision.
Ability to communicate effectively with team members and leadership staff.

Responsibilities

Promote and maintain the highest possible customer relationship and satisfaction.
Follow up on customer questions, requests, and issues in a timely manner.
Work closely with internal teams and customers to assist with all aspects of processing the order.
Prepare price quotes and follow through the process.
Generate and/or verify pricing, discounts, and/or terms of the order, within established guidelines and division approval.
Handle warranty claims and any credits, per division policy.
Keep internal teams informed of competitive information gained regarding pricing, products, or general issues in the market.
Initiate requests for product samples and/or sales literature.
Keep informed of new developments, methods, and techniques in the sales profession.
Demonstrate the Viaflex Team Member Values in their daily actions.
Perform comparable duties of a similar or related nature and/or assist in other areas as needed.
Learn, understand, continuously improve, and promote the division’s quality management system in accordance with ISO standards.