Customer Support Specialist (Treasurer's Office)

Arapahoe County • Littleton, CO

2d • $20 - $29 • Onsite

About The Position

The Customer Support Specialist is the first point of contact for all Arapahoe County citizens requesting assistance from the Treasurer’s Office. This position also performs a wide variety of administrative duties associated with the efficient operations of the Treasurer’s Office.

Requirements

• Strong skills in proving exceptional customer service to a diverse population, in a calm, professional, and helpful manner.
• Ability to maintain a high level of confidentiality with sensitive, personal information.
• Intermediate proficiency of Microsoft Excel and Outlook.
• Demonstrated ability to learn new systems, processes, and tax procedures quickly.
• Effective at organizing and prioritizing multiple tasks while maintaining accuracy and timeliness.
• Accountability
• Accessibility
• Inclusivity
• Integrity
• High school or GED equivalent.
• Must successfully pass pre-employment testing.

Nice To Haves

• English–Spanish bilingual proficiency preferred.
• 1+ years administrative/clerical experience preferred.
• Bilingual English/Spanish communication experience in customer-facing roles will be considered.

Responsibilities

• Provides customer service to walk in customers and phone inquiries; performs research, answers questions within area of expertise and refers customers to appropriate personnel if needed.
• Performs administrative support duties such as preparing tax payments and forwarding to the Bookkeeping Department, calculating tax redemptions, generating property tax statements and receipts, sending correspondences, and archiving of files.
• Places calls to delinquent taxpayers and informs them of the property tax collection process, performs collection calls, establishes payment plans and monitors payment activity.
• Calculates pre-collection tax amounts, when applicable.
• Assists with administering the Senior/Military Deferral Program.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED