Customer Service & Office Support Specialist

Interaction 24•Sumter, SC

2d•Onsite

About The Position

InterAction24 is partnering with a growing company in Hollywood, FL to hire a Customer Service & Office Support Specialist for a full-time, direct hire opportunity. This is a stable, long-term role within a small, fast-paced office environment. The ideal candidate is detail-oriented, reliable, and comfortable handling a mix of customer service, data entry, and administrative responsibilities. If you're someone who enjoys structure, consistency, and being part of a tight-knit team — this is a great opportunity.

Requirements

Bilingual (English / Spanish) required
2+ years of experience in customer service, data entry, or office support
Proficiency in Microsoft Office (Excel, Word, Outlook)
Strong attention to detail and accuracy
Comfortable speaking with customers (phone interaction ~20–30% of role)
Strong written and verbal communication skills
Reliable and professional with a strong work ethic

Nice To Haves

Experience in wholesale, distribution, or logistics environments
Experience working in a small office setting

Responsibilities

Handle inbound customer inquiries via phone and email (orders, shipments, product availability)
Enter and process customer orders, purchase orders, and inventory data accurately
Resolve customer issues and follow up to ensure completion
Maintain organized customer and vendor records
Support the sales team with order tracking and communication
Draft professional emails and internal correspondence
Assist with general office duties (filing, scheduling, documentation)