Customer Support Specialist- NHA

Ascend Learning, LLC•Burlington, OR

1d•Remote

About The Position

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Requirements

High School Graduate/GED Equivalent required.
1+ Year Customer Service experience in a call center environment.
Comfortable with basic technical troubleshooting and device management
A strong commitment to providing exceptional customer service and building positive relationships with customers, clients, and colleagues.
Outstanding verbal and written communication skills, with a particular focus on telephone communication
Exceptional attention to detail and a highly organized approach to tasks and responsibilities.
Advanced proficiency in using various Microsoft Office applications, enabling efficient and effective completion of tasks.
Ability to keep up in a fast-paced environment.
Technical troubleshooting ability.
Openness to learning new policy, products, additional responsibilities.

Nice To Haves

Bachelor’s degree or equivalent preferred.

Responsibilities

Provide prompt and effective responses to all incoming phone calls, emails, and live chats.
Ensure timely resolution of all customer issues and concerns.
Stay updated on the company's ever-changing range of products and services.
Collaborate with internal teams to provide necessary support and assistance.
Provide first level technical troubleshooting.
Identify and report unusual inquiry trends or system issues.
Fully document each interaction with customers.
Able to follow schedule and quickly communicate when out of schedule parameters.