Customer Support Specialist
About The Position
Invest in your future with BSNB! Are you looking to start your career with a nationally recognized community bank that is named one of the Best Places to Work? Ballston Spa National Bank (BSNB) is looking to hire a Customer Support Specialist to support our growing Customer Support Operations department! As a Customer Support Specialist, you would provide support to the Customer Support Operations department. You are responsible for handling a large volume of inbound calls in a timely manner and completing customer follow-up as necessary. You will support branches in providing assistance with customer inquiries, while building positive relationships and identifying opportunities based on customer needs and BSNB's existing product suite. You will respond to support tickets through the internal system regarding cash management servicing needs, as well as complete daily and weekly reviews of customer activity with a focus on fraud prevention. You are always friendly and patient, always providing the exceptional customer service that we are known for. You get great satisfaction out of going above and beyond for customers and giving excellent customer service.
Requirements
- High school diploma or GED required.
- One year prior customer service experience required.
- Must have data entry and keyboard experience with a working knowledge of spreadsheet and word processing applications.
Nice To Haves
- One year prior banking experience preferred.
Responsibilities
- Handling a large volume of inbound calls in a timely manner
- Completing customer follow-up as necessary
- Supporting branches in providing assistance with customer inquiries
- Building positive relationships and identifying opportunities based on customer needs and BSNB's existing product suite
- Responding to support tickets through the internal system regarding cash management servicing needs
- Completing daily and weekly reviews of customer activity with a focus on fraud prevention
Benefits
- 401(k) plan with a company match
- Pro-rated paid time off (PTO) based on the regular schedule
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
