Customer Support Specialist (Customer Support Management)
About The Position
Boeing Global Services (BGS) is looking for an Entry Customer Support Specialist to join their team in Seattle, WA. This role focuses on enhancing customer relationships, understanding their business strategies, and resolving customer claims by coordinating with internal teams. The specialist will collect data, manage discrepancies, and interact with various internal partners using multiple Boeing systems in a fast-paced environment. They will be responsible for managing their own backlog, meeting Key Performance Indicator targets, and responding promptly to customer inquiries regarding claim status. The position also requires flexibility to provide on-site warehouse support to resolve material issues with receiving, warehouse, quality, and material departments.
Requirements
- General experience with Supply Chain Processes
- Strong communication and problem-solving skills
- Attention to detail and strong analytical skills
- Ability to work and collaborate cross functionally across multiple organizations
- Microsoft Suite proficiency
Nice To Haves
- Bachelors degree or equivalent work experience
- Basic analytical skills
- Experience with conflict management
Responsibilities
- Enhance and strengthen customer relationships, develop an understanding of customer culture and business strategies.
- Coordinate with internal teams to fact find and obtain solutions to resolve customer claims.
- Collect supporting data and request documentation from customers through email and internal systems.
- Direct discrepancies to internal teams responsible for action, monitor for updates, and escalate as needed.
- Interact with internal partners through face-to-face/ virtual meetings, phone calls, emails and other media.
- Use multiple Boeing systems in a fast-paced environment.
- Follow best practices and local work instructions in daily work; identify opportunities for process improvements.
- Manage own backlog and work with team to achieve Key Performance Indicator targets.
- Respond timely to customer inquiries and advise customers regarding claim status and disposition.
- Provide on-site warehouse support to work with receiving, warehouse, quality and material departments to resolve material issues.
Benefits
- health insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
