Customer Support Specialist (Customer Support Management)
About The Position
Boeing Global Services (BGS) is looking for Entry Customer Support Specialist to join our team in Seattle, WA. This role focuses on enhancing and strengthening customer relationships, understanding customer culture and business strategies, and coordinating with internal teams to resolve customer claims. The specialist will collect supporting data, direct discrepancies, and interact with internal partners through various communication channels. They will utilize multiple Boeing systems in a fast-paced environment, follow best practices, identify process improvements, manage their backlog, and work towards achieving Key Performance Indicator targets. Responsibilities also include responding to customer inquiries regarding claim status and disposition, and providing on-site warehouse support to resolve material issues.
Requirements
- General experience with Supply Chain Processes
- Strong communication and problem-solving skills
- Attention to detail and strong analytical skills
- Ability to work and collaborate cross functionally across multiple organizations
- Microsoft Suite proficiency
Nice To Haves
- Bachelors degree or equivalent work experience
- Basic analytical skills
- Experience with conflict management
Responsibilities
- Enhance and strengthen customer relationships, develops an understanding of customer culture and business strategies.
- Coordinate with internal teams to fact find and obtain solutions to resolve customer claims.
- Collect supporting data and request documentation from customers through email and internal systems.
- Direct discrepancies to internal teams responsible for action, monitor for updates, and escalate as needed.
- Interact with internal partners through face-to-face/ virtual meetings, phone calls, emails and other media.
- Use multiple Boeing systems in a fast-paced environment.
- Follow best practices and local work instructions in daily work; identify opportunities for process improvements.
- Responsible for managing own backlog and working with team to achieve Key Performance Indicator targets.
- Respond timely to customer inquiries and advise customers regarding claim status and disposition.
- Flexibility to provide on-site warehouse support to work with receiving, warehouse, quality and material departments to resolve material issues.
Benefits
- health insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- paid time away from work
- unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
