Customer Support Specialist
About The Position
Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during Canada coverage hours and requires availability to work evening shifts.
Requirements
- Strong written and verbal communication skills.
- Fluency in Mandarin and English, both written and spoken.
- A client-first attitude with patience, professionalism, and the ability to remain calm under pressure.
- Comfortable supporting clients across live chat, email, and phone.
- Eligibility to work remotely from the relevant location.
Nice To Haves
- Cantonese is an advantage.
- Experience in customer support within Forex, fintech, brokerage, online trading, or financial services.
- Familiarity with MT4, MT5, CRM systems, and ticketing platforms.
- Experience supporting Chinese-speaking clients in a regulated financial services environment.
Responsibilities
- Respond to client queries across live chat, email, and phone promptly and professionally.
- Provide support to Chinese-speaking clients during Canada coverage hours.
- Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met.
- Support clients through account opening, verification, funding, and withdrawal processes.
- Help clients navigate MT4, MT5, and the MultiBank-Plus platform.
- Escalate complex or sensitive cases to the relevant internal team and follow through to resolution.
- Keep accurate records of client interactions and contribute to knowledge-base improvements.
- Follow all compliance, KYC, and data-protection requirements.
Benefits
- Competitive salary plus performance-based incentives.
- Access to a dynamic, international, and fast-growing environment.
- Strong opportunities for career progression within a global financial group.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
