Customer Support Specialist

Sagetap

9d•$50,000 - $80,000•Remote

About The Position

As a Customer Support Specialist, you will serve as the first line of support for both Sages and Vendors on the Sagetap platform. You will help resolve issues, answer questions, and ensure users have a smooth, thoughtful experience across the marketplace. This is a highly detail-oriented and customer-focused role that requires strong communication, organization, and problem-solving skills. You’ll work closely with internal teams to identify recurring issues, improve support processes, and help create a positive experience for everyone using the platform. You are comfortable operating in a fast-moving startup environment and enjoy helping people solve problems quickly and thoughtfully.

Requirements

1–3 years of experience in customer support, operations, customer success, or similar roles
Strong written and verbal communication skills
Highly organized with strong attention to detail
Calm, thoughtful, and solutions-oriented under pressure
Comfortable learning new systems and troubleshooting issues
Strong follow-through and accountability
Excited to work in a collaborative, early-stage startup environment

Nice To Haves

Experience with Intercom or support platforms is a plus

Responsibilities

Manage inbound support requests through Intercom and other support channels
Respond to customer questions with care, clarity, and professionalism
Troubleshoot platform issues and escalate bugs or technical problems when needed
Support the Sage verification process and review application details for accuracy
Maintain organized records and support documentation
Help build and improve self-service support resources and FAQs
Identify recurring customer pain points and share feedback with Product and Operations teams
Partner cross-functionally to improve the overall customer experience
Support operational projects and administrative tasks as needed