Customer Support Specialist

CEV MULTIMEDIA LLC • Lubbock, TX

10d • Onsite

About The Position

The Customer Service Specialist will interact with the company’s customers and internal team by addressing inquiries and resolving issues, generally providing a higher level of customer support for all products and processes.

Requirements

• Excellent communication skills including active listening.
• Skilled at time management and multi-tasking.
• Service-oriented and able to research and resolve customer problems.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, processes, or other area of customer service specialization.
• High school diploma or equivalent.
• Customer service experience required.

Nice To Haves

• Some experience with the product is preferred.
• AMSA Culinary Meat Selection & Cookery Certification
• AMSA Food Safety & Science Certification
• AMSA Meat Evaluation Certification
• BASF Plant Science Certification
• Benz School of Floral Design Principles of Floral Design Certification
• Center for Financial Responsibility Personal Financial Literacy Certification
• Ducks Unlimited Ecology Conservation & Management Certification
• EETC Principles of Small Engine Technology Certification
• Elanco Fundamentals of Animal Science Certification
• Elanco Veterinary Medical Application Certification
• Express Employment Professionals Business Office Technology Certification
• Express Employment Professionals Career Preparedness Certification
• HBAA Residential Construction Skills Certification
• NCLCA Principles of Livestock Selection & Evaluation Certification
• NHJTCA Equine Management & Evaluation Certification
• NRCS Fundamentals of Conservation & Sustainability in Agriculture Certification
• Skilled to Build Michigan Foundation Residential Construction Skills Certification
• Southwest Airlines Professional Communications Certification
• SFMA Turfgrass Science Certification

Responsibilities

• Interacts with customers via telephone, email, online chat, or video call to provide support and information on products and processes.
• Ensures that appropriate actions are taken to resolve customer issues and concerns quickly.
• Maintains customer accounts, including recording customer interactions with details of inquiries, concerns, or comments.
• Uses knowledge of a specific product, process, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED