Customer Support Specialist - Ottawa, ON
About The Position
We are on the lookout for a Customer Support Specialist who comes from a strong customer service background, possibly in Hospitality, Retail, or the Bar/Restaurant industry, and is passionate about delivering top-notch customer experiences. This role requires a proactive approach to providing personalized, efficient assistance that fosters lasting relationships. The ideal candidate has a knack for capturing every detail, essential for troubleshooting and ensuring accurate responses to customer queries, and possesses a high degree of empathy and excellent interpersonal skills. An interest in understanding how things work and enthusiasm for learning and sharing new tech tools is also important.
Requirements
- A passion for customer satisfaction and a naturally engaging personality.
- Ability to multi-task and manage all customer service platforms.
- A strong commitment to excellence in all you do!
- Exceptional verbal and written communication skills.
- Strong organizational skills and the ability to manage information from various sources simultaneously.
- An adaptable nature, ready to embrace change and tackle new challenges.
- A team player mindset, eager to work closely with colleagues to create an extraordinary user experience.
- Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada.
Nice To Haves
- Experience with Gladly and other SaaS productivity tools would be a bonus.
- Basic understanding of frontend or backend development.
- Knowledge or interest in integrative health or any wellness certifications would be advantageous.
Responsibilities
- Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience.
- Troubleshoot issues and recommend or explain product and service features that best meet the customer’s needs.
- Resolve complex customer inquiries through the use of various customer support tools and personal product knowledge.
- Build sustainable relationships through open and interactive communication.
- Collaborate with your team to devise new strategies to surprise and delight our customers.
- Coordinate with your team to ensure support coverage during all business hours.
- Identify trends in issues and feedback and report them to your supervisor.
- Be a champion of our brand and uphold our commitment to customer satisfaction.
Benefits
- Salary: $44k CAD
- Room to make up to 6k CAD in bonuses annually
- Remote-first flexibility to work where you work best, with Ottawa, Kelowna, or Calgary required for this role.
- Flexible PTO and competitive pay, because work-life balance matters
- RRSP/401k match and stock options to invest in your future
- Premium benefits package with customizable coverage, paramedical services, and an HSA.
- Fullscript discounts to save on high-quality wellness products
- Continuous learning opportunities to grow your skills and career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
