Customer Support Specialist

Cintas • Chicago, IL

46d • $21 - $27 • Onsite

About The Position

Cintas is seeking a Customer Service Support Specialist to identify and drive the execution of customer requirements and critical projects while supporting the sales and account management teams. The Customer Support Specialist promotes customer satisfaction, profit/sales growth and retention, compliance and process efficiencies.

Requirements

• High School Diploma/GED
• Minimum two years of customer service experience in a professional environment.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) and intranet/internet
• Ability to travel up to 10%
• Valid driver's license

Responsibilities

• Thorough data analysis and auditing with conclusions that contribute to decisions.
• Internal and external communication that ensures accountability, execution and customer satisfaction.
• Critical project/process management and improvement involving multiple resources.
• Maintain accuracy and thoroughness of critical materials, including but not limited to internal account requirements reference documents, order forms, program products and modifications, client websites and electronic account files.
• Recommend and oversee system account settings and pricing integrity.
• Coordinate with and hold accountable departments and customers to ensure all account requirements are thoroughly understood and properly executed.
• Partner with Customer Relationship Manager in implementing program changes.
• Identify and develop solutions that drive customer satisfaction.

Benefits

• Comprehensive and competitive medical, dental and vision benefits, with premiums below the national average.
• Four different medical plan options; one plan is offered at zero cost.
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED