Customer Support Specialist

ACME ELECTRIC MOTOR•Grand Forks, ND

7d•Onsite

About The Position

Acme Tools, a family-owned operation founded in 1948, is seeking a Customer Support Specialist for its Grand Forks, ND location. This role is ideal for a friendly, people-oriented individual who values exceptional customer care and enjoys assisting customers with their tools and equipment needs. Acme Tools is known for its employee-centric, family-friendly, community-involved, and growth-minded culture, offering competitive compensation, benefits, and a path for career advancement. The company is a premier retailer of tools and equipment, serving contractors, woodworkers, and do-it-yourselfers.

Requirements

Prior customer service experience
Proficient in active listening
Proficient in technical skills
Proficient in problem-solving
Strong communication skills
Punctuality
Flexibility for occasional Saturday and overtime work

Nice To Haves

Previous call center experience
Tool and equipment industry knowledge

Responsibilities

Answering incoming customer calls and emails
Serving as a source of information on product features and specifications
Efficiently processing order information
Providing post-sale customer service, including order status updates and tracking information
Facilitating returns when necessary
Collaborating with other departments and manufacturers to address customer inquiries and concerns
Staying up to date with the latest products through team activities and vendor training
Taking on other assigned tasks and opportunities