Customer Support Specialist
AmazingCo
•Hybrid
About The Position
AmazingCo creates and delivers real-world experiences across Australia and around the world: Mystery Picnics, bar hops, kids’ birthday parties, wine tours, corporate team days, date nights and more. Our mission is to help people live more fulfilling lives, and every booking we support is someone planning a moment that matters to them. We’re looking for a part-time Customer Support Specialist who is calm under pressure, enjoys solving problems and knows how to make customers feel genuinely looked after.
Requirements
- Weekend availability is essential
- A natural communicator who can build trust quickly, on the phone and in writing
- A calm and practical approach when customers are disappointed, stressed or frustrated
- Someone organised enough to manage multiple open enquiries without letting anything drop
- Comfortable making decisions independently and knowing when to ask for support
- Genuine enthusiasm for experiences, bringing joy to people’s lives and helping people make the most of their plans
- A strong sense of ownership and follow-through
- Full working rights in Australia
Nice To Haves
- A background in hospitality, retail or travel where customers relied on you to find a solution
- Experience in events, weddings or group bookings where plans changed and you kept things moving
- A customer-facing role where people brought you the difficult questions because they trusted you to handle them
- Any environment where staying calm, communicating clearly and taking ownership mattered
- If you’re usually the person people turn to when something needs sorting out, this could be the right role.
Responsibilities
- Support customers across phone, email and chat
- Answer questions and assist with bookings
- Help customers resolve unexpected issues before, during or after their experience calmly, confidently and efficiently
- Manage multiple enquiries and follow each one through
- Work closely with the wider team to deliver a smooth customer experience
- Share recurring feedback and opportunities to improve how we support customers
- Turn post-experience feedback into a chance to win customers back, using thoughtful solutions
Benefits
- Staff discounts across our experience range
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
