Customer Support Specialist - KS/MO Region
About The Position
Agiliti is a leading provider of medical equipment management and service solutions that help healthcare organizations ensure safe, reliable, and readily available equipment for patient care. We partner with hospitals and health systems nationwide to improve operations and support better patient outcomes—one customer interaction at a time. This is an entry-level opportunity with hands-on training and ongoing support, allowing you to build strong professional phone and customer service skills in a healthcare environment. You will be part of a collaborative, team-oriented call center with opportunities to grow within a customer-focused, healthcare-driven organization. The role involves meaningful work supporting hospitals and healthcare customers, with competitive compensation and a comprehensive benefits package.
Requirements
- High School Diploma or two (2) years of equivalent experience required.
- Ability to multitask, prioritize, and manage time in a fast-paced, phone-heavy role.
Nice To Haves
- Previous experience in a high-volume call center environment preferred.
- Healthcare industry experience or knowledge preferred.
Responsibilities
- Handle heavy daily phone volume, serving as a primary point of contact for customers.
- Take customer orders and service requests by phone from healthcare customers across Kansas and Missouri.
- Use strong verbal communication and active listening skills to clearly understand customer needs.
- Provide professional, patient, and confident phone support in every interaction.
- Accurately enter orders, customer information, and call details into company systems.
- Route service requests and orders to the appropriate service centers and internal teams.
- Follow established procedures to research and help resolve product or service issues, ensuring proper follow-up.
- Learn Agiliti’s products and services and know when to escalate or route specialized questions.
- Identify opportunities to offer additional products or services and share qualified leads with sales teams.
- Support billing and collections activities, including purchase order numbers, invoice requests, and billing questions.
- Assist service centers with basic administrative and office support tasks as needed.
- Participate in training, quality, and process improvement activities.
- Support and learn from experienced Customer Service Representatives on the team.
Benefits
- health insurance options for Medical, Dental & Vision plans
- Short- and Long-Term Disability plans
- Flexible Spending Accounts
- Health Savings Accounts
- Life Insurance Options
- Paid Time Off
- 401K Saving Plan with employer match
- Employee Discounts
- Tuition Reimbursement
- Daily Pay program
- Employee Assistance Program
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
