Customer Support Specialist - Component Repair & Overhaul - Piney Flats, TN

Textron•Piney Flats, TN

5d•Onsite

About The Position

Come join the Bell Piney Flats Customer Support team and help ensure best in class service to our customers. In this position, you’ll support Bell's Component Repair & Overhaul business by serving as a main point of contact for customers & Bell facilities worldwide. As a Customer Support Specialist you’ll have the opportunity to leverage your skills as a team player, hone your customer service skills, and grow your career. This position is 1st Shift (6:00AM-3:30PM). This position will have occasional mandatory overtime. This position is onsite in Piney Flats, Tennessee.

Requirements

A positive attitude, team player mentality, and a passion for customer service.
High attention to detail.
Strong verbal and written communication skills.
Ability to respond to all inquiries in a professional, courteous, and timely manner to ensure the highest customer satisfaction.
Strong interpersonal skills to promote positive, professional work relationships and team environment.
Demonstrated ability to meet established goals and deadlines.
Ability to multi-task and communicate effectively with all levels of management.
Planning and organizational skills to coordinate workload around multiple assignments.
Willingness and initiative to learn.
High school diploma or equivalent is required.
Minimum of 2 years of customer support/contact or similar experience required.
Excellent analytical skills and high attention to detail dealing with complex, detailed information.
Experience with MS Office programs. (Word, Outlook and Excel)

Nice To Haves

Additional education such as an Associate’s or Bachelor’s degree preferred.
Background in aviation may be a plus.
Understanding of Visual, SAP, or related systems may be a plus.

Responsibilities

Maintain direct contact with customers by phone and email to ensure constant flow of communication on component repair status.
Assemble quotes while working with Overhaul, Logistics, and Procurement teams, and submit quote approvals.
Correspond with various internal departments to address customer inquiries, including Logistics, Maintenance, Overhaul, Purchasing, and Finance.
Liaise between customers, the Overhaul Shop, and Procurement to ensure on time project completions.
Maintain and cultivate relationships with customers and Bell personnel.
Achieve Customer Property Returns (CPR) sales set for in annual operating plan.
Seek out and identify customer property return opportunities.
May have occasional face to face contact with customers.
Make recommendations to the manager to develop and execute plans to make department more profitable by reducing cost and increasing base.
Assist with process improvement and maintaining department work instructions.
Work closely with repair and overhaul vendors to support customer and Bell’s inventory needs.
May perform customer billing and invoice preparation.
Other duties as assigned.