Tokyo Campervans - Customer Support Specialist

Wasabit

12h • Remote

About The Position

This role involves responding to inbound leads, qualifying them, and upselling services to convert leads into customers. The position also includes planning, resourcing, and scheduling for bookings and cleaning, managing inventory and supplies for campervans, and handling customer inquiries and quotations for special requests. The specialist will collaborate with the marketing team on projects, offers, and campaigns, manage special offers and seasonal campaigns, and ensure website accuracy and updated FAQs. Additionally, the role requires coordination with vehicle partners for financial closing and revenue share statements, and managing pre/post booking checklists to ensure vehicles are clean, repaired, and maintained.

Requirements

• English fluency with excellent communication
• Ideally experience in dealing with customers via calls
• Interest, knowledge or passion for hospitality industry
• Flexible mindset or startup mentality - willing to go above and beyond the job description

Nice To Haves

• 2+ years experience preferred

Responsibilities

• Respond to inbound leads via phone, email and CRM system (WIX)
• Lead qualification and upselling of services with incentive to convert leads to customers
• Planning, resourcing and scheduling for bookings and cleaning
• Manage inventory / orders of supplies for vans
• Manage enquiries and build quotations for special customer requests
• Work closely with marketing team on special projects, offers and campaigns
• Manage special offers and seasonal campaigns and work with marketing team to ensure website accuracy and FAQs are consistently updated
• Coordinate with new and existing vehicle partners especially for end of month closing and revenue share statements
• Pre / post booking checklist management, ensuring all cars are cleaned and repaired and maintained before and after bookings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed