About The Position
We are looking for a skilled and dedicated Customer Support Specialist to join our Antivirus Software Customer Support Project. This remote, voice-only position focuses on providing technical support, guidance, and assistance to our German-speaking customers, with English proficiency (Level B2 or higher) required for internal communication and support. As a key member of our team, you will provide technical service and support to our users, assisting with issues related to app functionality, subscriptions, account maintenance, cancellations, and refunds. You will guide customers through troubleshooting steps and ensure they get the most out of their antivirus software.
Requirements
- Native or fluent German speaker with a strong command of English (Level B2 or higher).
- Previous experience in customer support or technical service.
- Excellent verbal communication skills with a customer-friendly attitude.
- Ability to troubleshoot technical issues over the phone in a clear and effective manner.
- Comfortable working remotely and handling voice-based customer support.
- Ability to handle sensitive issues like cancellations and refunds with professionalism and empathy.
- Solid organizational skills and attention to detail.
Nice To Haves
- Strong understanding of antivirus software and general cybersecurity knowledge is a plus.
Responsibilities
- Provide technical support and troubleshooting for antivirus software-related issues.
- Assist customers with app issues, ensuring they can use all available features.
- Offer guidance on how to use antivirus features effectively for optimal protection.
- Address customer inquiries, concerns, and account maintenance requests.
- Help with subscription management, including cancellations and refunds.
- Provide clear, step-by-step instructions to resolve technical issues and answer customer questions.
- Ensure customer satisfaction by delivering fast, accurate, and effective solutions.
- Document and track customer interactions in a clear and organized manner.
- Collaborate with the team to improve the customer support experience.
Benefits
- Permanent employment contract
- Attractive compensation package
- Monthly performance-based bonus
- Food vouchers
- Extra health and life insurance coverage
- Multisport card partially funded by the company
- Access to various employee discounts
- 21 days of paid annual leave
- Opportunities for internal career advancement
- Access to digital learning platforms
- Access to digital HR services
- Well-structured onboarding process
- Special gift in the event of childbirth or adoption
- Regular employee engagement events (in-person and virtual)
- Referral program with bonus incentives
- Recognition and rewards initiatives
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
