Customer Support Specialist

Olympus Insurance Company • Jacksonville, FL

1d • Onsite

About The Position

The Customer Support team members play a critical role as the frontline of our Service organization. Customer Support Specialists are primarily responsible for assisting our agents and customers with inquiries on their policies and/or quotes, processing endorsements and any billing inquiries. Customer Support works closely with all aspects of the organization including underwriting, claims, marketing, and accounting. Our ideal candidate will have a friendly and professional demeanor with great communication skills.

Requirements

• Minimum one (1) year of experience in policy service/customer service.
• Minimum one year of administration experience.
• High School Diploma or GED required.
• Computer skills to include Microsoft Office Suites
• Administrative skills
• Excellent communication and interpersonal skills.
• Ability to obtain, organize and explain information.
• Ability to interpret basic insurance coverage, procedures, and policies.

Nice To Haves

• Florida P&C insurance knowledge.
• Spanish language skills/bilingual capability a plus
• Active 4-40 Customer Representative License, 2-20 General Lines Agent License, or 20-44 Personal Lines Agent License preferred.

Responsibilities

• Promptly assist with all inquiries/needs/requests for service in a warm and friendly manner, written and verbally
• Input all necessary policyholder and/or loss information into system, included but not limited to Workflows, Endorsements and First Notice of Loss.
• Timely dispatch new claims to the appropriate unit on a rotational basis, as needed/required.
• Process incoming and outgoing documentation and correspondence including, but not limited to, Workflows, USPS mail, faxes, and emails.
• Follow company policies and procedures for business activities and equipment.
• Learn and understand company insurance products and processes/procedures.
• Gather and analyze information skillfully to develop alternative solutions.
• Accurately answer inquiries from agents, policyholders and other entities related to billing, payments, and policy forms, via various communication channels
• Follow company policies and procedures for business activities and business equipment.
• Learn and understand company insurance products and process/procedures.
• Identify, resolve and/or escalate problems in a timely manner as required.
• Assist in filing, data entry, paying invoices and archiving documents for the Claims Team.
• Must be willing to work additional hours as part of catastrophe response.

Benefits

• Employer-sponsored medical, dental, and vision plans
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with company match
• Paid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time Off
• Education Assistance Program and ongoing professional development opportunities
• Wellness Lunch N Learns
• Employee perks such as pet insurance, discount programs, and a welcoming office environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED