Customer Support Specialist 1 (cloud software support)
About The Position
PracticeTek is seeking a Customer Support Specialist to join their team. This role involves providing support for cloud software, specifically for the ChiroTouch platform, which is designed for chiropractic clinics. The company aims to revolutionize healthcare practices with technology and is looking for individuals who are passionate about making a difference in the healthcare industry. PracticeTek offers a high-energy, collaborative environment with opportunities for growth and impact. The company's mission is to be the Trusted Partner in retail healthcare, providing a comprehensive suite of solutions for various healthcare providers.
Requirements
- Experience in SaaS customer support or a similar customer-facing software support role
- Strong troubleshooting and analytical skills, with the ability to resolve issues independently
- Clear and professional written and verbal communication skills
- Demonstrated ability to learn and navigate software systems quickly
- Proven ability to manage multiple priorities while maintaining attention to detail and service quality
Responsibilities
- Deliver timely, high-quality support by resolving inbound customer inquiries via phone and chat, ensuring minimal disruption to clinic operations
- Diagnosing and troubleshooting software issues, guiding customers through solutions that improve product adoption and overall experience
- Maintain accurate, detailed documentation of customer interactions and resolutions within the ticketing system to support knowledge sharing and efficiency
- Build strong product expertise across ChiroTouch solutions to provide informed guidance and proactive recommendations to customers
- Collaborate cross-functionally with Product, Engineering, and other teams to escalate issues, drive resolutions, and improve overall system performance
Benefits
- Comprehensive health, dental, and vision coverage options
- Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
- Flexible paid time off, sick time, and 10 company-paid holidays
- 401(k) plan with company match
- Culture Committee driving initiatives that spark connection, fun, and belonging
- A workplace powered by innovation, collaboration, and energy every day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
