Customer Support Specialist

Serenity Mental Health Centers•Phoenix, AZ

9d•Onsite

About The Position

Serenity is seeking Customer Support Specialists in Chandler, AZ, who are passionate about helping others and fostering positive, supportive experiences. This full-time role is ideal for individuals with backgrounds in customer service, hospitality, retail, education, or other people-focused fields, who excel at building trust and making others feel comfortable and supported. No specialized experience is required, as comprehensive paid training will be provided. As a Customer Support Specialist, you will directly assist individuals participating in a structured program designed to cultivate positive habits, maintain motivation, and achieve significant progress. You will serve as a consistent point of contact, ensuring each participant's journey is seamless, encouraging, and fully supported from beginning to end. Serenity is a growing organization dedicated to empowering individuals through innovative tools, structured programs, and a people-first philosophy, committed to creating supportive experiences that build confidence, develop positive habits, and facilitate lasting change.

Requirements

2+ years of full-time professional experience (any industry)
Clear and professional communication skills, both verbal and written
Strong interpersonal skills with patience and empathy
Reliable, punctual, and open to coaching and feedback
Authorized to work in the United States
Ability to pass a background check and drug screening

Responsibilities

Provide one-on-one support to individuals during scheduled sessions
Operate and monitor specialized program tools and technology (training provided)
Encourage participants using positive practices such as journaling, goal setting, and reflection
Maintain accurate session notes and share updates with team members
Help create a welcoming, respectful environment where people feel comfortable and supported