Customer Support Specialist
About The Position
DISTYLL Graphic Solutions offers graphic management solutions for companies who operate vehicle fleets. Our end-to-end services include concept and design development, engineering, manufacturing, installation and program management. Our team shares a common focus placing the needs of our clients at the center of everything we do. We are a team of highly motivated individuals who enjoy the challenge of continuous innovation and problem solving. We pride ourselves on respect, contribution, stability, and compensation to foster a long-lasting relationship that puts DISTYLL Graphics on the market as an employer of choice. As a premier employer, our employees are offered a robust benefits package that is constantly benchmarked to ensure we can attract and retain top talent. We value the dedication and innovation of all employees; we promote daily collaboration to ensure we are providing employees the opportunity to share ideas that will provide the best solutions and products for our customers. Our goal is to partner with self-motivated and driven individuals and foster a relationship of continuous improvement. We are currently seeking a Customer Support Specailist. A successful candidate will be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Requirements
- High School Diploma / GED preferred
- Proficiency in Microsoft Office (Word, Excel, Email, and Calendar applications)
- Excellent written and verbal communication skills
- Must meet and maintain all requirements to be a 'Driver' as defined in Adrian Steel Fleet Corporate Driving Policy
- Valid driver's license
- Acceptable driving record (Adrian Steel authorized)
Nice To Haves
- Additional education or training in administrative or customer support is a plus
- Previous accounts receivable experience is a plus
Responsibilities
- Accurately and efficiently process customer orders, ensuring timely fulfillment and delivery
- Provide administrative support to various departments, including data entry, file management, and document preparation
- Assist in researching payment issues, pulling documentation records and working with the customer's accounting team to find resolution
- Offer administrative support to the accident management team, including documentation and communication with relevant parties
- Monitor and respond to incoming emails and inquiries related to orders, ensuring prompt and effective communication and escalation to the appropriate account coordinator
- Collaborate with project teams by assisting in organizing and documenting project-related activities
- Be open to learning and assisting in different areas of the company as needed, demonstrating flexibility and adaptability
- Create and update customer care records, ensuring thorough documentation and resolution tracking
- Answer incoming phone calls professionally, address customer inquiries, and provide excellent customer service to enhance overall satisfaction
Benefits
- 401K
- Medical / Health Savings Account
- Dental
- Employee Assistance
- Teladoc
- Group Life
- Short / Long Term Disability
- Health & Wellness Programs
- Vision
- Voluntary Benefits include Critical Illness, Accident Insurance, and Hospital Indemnity
- Paid Time Off
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
