Customer Support Specialist
About The Position
Egnyte is seeking a Customer Support Specialist to join their Order-to-Cash team. This role will focus on streamlining the process for customers, ensuring they can access their purchases without delay and are billed accurately. The ideal candidate will excel in time management, customer relations, and innovative problem-solving to address any arising issues with scalable solutions. Egnyte is a secure multi-cloud platform for content security and governance, established in 2008, serving over 22,000 organizations to enhance data security, compliance, ransomware threat detection, and employee productivity.
Requirements
- High degree of attention to detail and ability to multitask
- Excellent verbal and written communication including understanding how to tailor messages towards different audiences and conveying the objective clearly
- Strong organizational and time management skills
- Experience with Salesforce, reviewing contracts/ orders and purchase orders
- Good understanding of payment processes, billing systems
Nice To Haves
- Experience with subscription-based or digital goods business models is strongly preferred
Responsibilities
- Answer internal/ external customer inquiries promptly/ efficiently and professionally through Zendesk and Salesforce
- Collaborate with internal teams (billing, collections, sales) to resolve customer concerns, via phone, email, virtual meetings
- Use critical-thinking and problem-solving skills to investigate and resolve billing issues
- Proficiency in leveraging CRM systems and customer support platforms to manage cases and track interactions
- Execute and propose processes that will help automate/ expedite process/ procedures
- Other AdHoc as needed
Benefits
- Competitive salaries and comprehensive benefits
- 15 days of Paid Time Off (PTO)
- Paid holidays and sick time
- 401(k) with company match
- Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
- Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
- Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
- Gym, cell phone, and internet reimbursement
- Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
- Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
- Your own Egnyte account with lifetime access
- HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place
- One Medical virtual care, providing you with healthcare access across the country
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
