Customer Support Specialist

Fullscript • Calgary, AB

32d • $45,000 - $55,000 • Remote

About The Position

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.
That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.
We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.
This is your invitation.
Bring your ideas, your grit, and your care for people.
Join us and shape the future of care.

As a Customer Success Specialist-Labs associate, you will be at the forefront of delivering unparalleled service to practitioners and patients across North America. You'll serve as the primary point of contact, providing proactive assistance and personalized solutions to ensure the success and satisfaction of our diverse customer base. Your dedication to excellence will drive meaningful relationships, foster trust, and elevate the overall customer experience, positioning our company as a leader in the industry.
Please note this position is only open to candidates living in or near Calgary, AB. While you will be working remotely - being within the Calgary, AB "hub" allows for occasional in-person (IRL) collaboration & socialization with your team.
Must be flexible to work every 4th weekend.
A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.

Responsibilities

• Assist customers through all channels with a friendly and professional attitude
• Ability to communicate effectively with lab representatives and cross functional team members to resolve issues on behalf of customers
• Willingness to jump in with a positive attitude to support your team or any customer needs
• Stay on top of the most up to date information as the labs product evolves to accurately support customer needs
• Attention to detail; ability to troubleshoot issues and raise any possible bugs or operational issues to the proper teams

Benefits

• Competitive Compensation
• Flexible Paid Time Off program
• Fullscript’s RRSP match program
• Stock Options
• Customizable benefits package (medical, dental, vision) with HSA
• Discount on Fullscript catalog of products for family & friends

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed