Customer Support Specialist
About The Position
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. As a Customer Support Specialist, you are the operational bridge between customers, sales, and internal teams. You manage orders, resolve billing questions, provide quotes, and maintain communication that keeps customers informed and supported at every step. Your responsiveness, accuracy, and professionalism ensure that critical water and wastewater projects stay on track — and that customers know they can rely on Xylem.
Requirements
- High School diploma or equivalent
- 1+ years of order management, customer service, or account management experience
- Experience with billing, invoicing, quoting, or related tasks
- Strong computer skills, including Microsoft Office Suite
- Ability to work with diverse teams and customers
Nice To Haves
- Experience with Salesforce CRM, AS400, SAP S/4HANA, or SCPQ tools
- Excellent organization, follow‑through, and problem‑solving abilities
Responsibilities
- Respond promptly and professionally to customer inquiries across multiple channels.
- Provide legendary customer service that builds strong, trusting relationships.
- Process orders ranging from quick‑ship to complex, long‑cycle orders.
- Maintain accurate order details and proactively follow up on order backlog.
- Coordinate with other departments regarding shipping dates, pricing, availability, and backorders.
- Maintain complete and organized virtual customer files.
- Investigate and resolve billing issues and discrepancies, partnering with A/R teams when needed.
- Provide pricing, availability, formal quotes, and pre‑/post‑order support for standard and specialty products.
- Support the sales team with documentation, updates, and customer insights.
- Assist with internal process improvements and cross‑functional collaboration.
- Support workflow accuracy, efficiency, and positive customer outcomes.
Benefits
- 20 days PTO from the start
- 12 paid holidays
- Generous retirement savings plan
- Customizable health, dental and vision insurance (eligible on first date)
- Career progression plans
- Reward and recognition programs
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
