Customer Support Specialist - REMOTE - Arkansas, United States

SCM Services d’assurances • Little Rock, AR

12d • Remote

About The Position

ClaimsPro LP - International Programs Group is seeking a Full Time Customer Support Specialist to join their team. This is a remote-based position serving clients in the contiguous 48 states, Hawaii, and Puerto Rico. The role involves handling a variety of claims including auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners), and general liability. The Customer Support Specialist will be responsible for certain programs and the day-to-day upkeep of claims, reporting to the Specialty Group Team Lead.

Requirements

• 1-2 years relatable customer support experience
• High School Diploma or Equivalent required
• Proficient in Microsoft Office
• Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during of handling the claim.
• Excellent time management skills
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company
• Only US residents will be considered
• All prospective employees must pass a background check

Nice To Haves

• Bachelor’s degree is preferred

Responsibilities

• Provides administrative support for client claims
• Maintains Claim Databases
• Sets up all new claims within the required time frame
• Answer all phone calls for client programs
• Provides follow up to all open claims in client systems and claim files
• Fills in on other programs when needed
• Attends monthly team meetings
• Other duties as assigned

Benefits

• Accommodations are available on request for candidates throughout the recruitment and assessment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED